Crazy Daizy Terms and Conditions

Last updated: 28 July 2026

These Terms and Conditions apply to the Crazy Daizy Cakes website and online store at https://crazydaizycakeshop.co.za.

By accessing or using the website, browsing products, submitting an online order request, making payment, communicating with Crazy Daizy Cakes or collecting an order placed through the website, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use the website or place an order.

1. Business information

This website is operated by:

Trading name: Crazy Daizy Cakes

Legal entity name: SWEFTTO FOODS CC

Legal status: Close Corporation

Registration number: 1990/026881/23

VAT number: 4190154270

Website: https://crazydaizycakeshop.co.za

Main business address: Unit nr 14, Higro Park, Fourie Street, Brackenfell, 7560

Address for legal notices: Unit nr 14, Higro Park, Fourie Street, Brackenfell, 7560

Customer support email: crazy2.daizy@gmail.com

Customer support telephone: 087 150 7339

Customer support WhatsApp: 065 688 9013

Information Officer: Leon, Owner

Order and customer support contact: Odette, Bakery Manager

Crazy Daizy Cakes operates cake shops in Cape Town and surrounding areas.

The online store allows customers to place custom cake and bakery product orders online, pay by Payfast (Instant EFT or Credit Card) and collect their order from the selected Crazy Daizy Cakes branch.

Unless delivery is clearly offered and confirmed separately by Crazy Daizy Cakes, the website service is for online ordering, bank payment and in-store collection.

2. Legal application

These Terms and Conditions regulate the relationship between Crazy Daizy Cakes and customers who use the website or online store.

Nothing in these Terms and Conditions is intended to remove, limit or avoid any consumer rights that cannot legally be excluded under South African law.

If any clause in these Terms and Conditions is found to be unlawful, invalid or unenforceable, that clause will be treated as separate from the rest of these Terms and Conditions. The remaining clauses will continue to apply as far as legally possible.

3. Related policies

These Terms and Conditions must be read together with:

  1. the Crazy Daizy Cakes Privacy Policy
  2. the Crazy Daizy Cakes Cookie Policy
  3. the Crazy Daizy Cakes Refunds, Returns and Cancellation Policy
  4. any product-specific information shown on the website
  5. any order details confirmed by Crazy Daizy Cakes
  6. any written communication sent by Crazy Daizy Cakes about a specific order

If there is a conflict between these Terms and Conditions and a specific written agreement confirmed by Crazy Daizy Cakes for a custom order, the specific written agreement will apply to that order only.

4. Definitions

In these Terms and Conditions:

Branch means the Crazy Daizy Cakes store selected by the customer for collection.

Customer, you or your means the person using the website, placing an order, making payment or collecting an order.

Crazy Daizy Cakes, we, us or our means SWEFTTO FOODS CC trading as Crazy Daizy Cakes.

Custom order means an order made according to the customer’s request, including specific wording, colours, images, themes, flavours, quantities, collection date or other customer-supplied instructions.

Order means a purchase, request or confirmed order submitted through the website or confirmed directly with Crazy Daizy Cakes.

Order confirmation means confirmation sent by Crazy Daizy Cakes that an order has been received or accepted. This may be sent by email, phone, SMS, WhatsApp or another available method.

Perishable products means cakes, cupcakes, cheesecakes, tarts, baked goods, savouries and any food product that may spoil, deteriorate, melt, dry out, lose freshness or become unsafe if not collected, transported or stored correctly.

Personalised product means any product prepared with customer-specific wording, names, numbers, images, colours, decorations, flavours, design instructions or other custom details.

Pickup date means the collection date selected by the customer or confirmed by Crazy Daizy Cakes.

Preparation means any work done to process, allocate, bake, decorate, personalise, package or prepare an order for collection.

Special-order goods means goods that are created, altered, personalised, reserved or prepared specifically for a customer’s order.

Website means https://crazydaizycakeshop.co.za and any related online store pages operated by Crazy Daizy Cakes.

5. Who may use this website

You may only place an order if you are at least 18 years old or have permission from a parent or legal guardian.

By placing an order, you confirm that:

  1. you have legal capacity to place the order
  2. the information you provide is true, complete and accurate
  3. you are authorised to use the selected payment method
  4. you have checked the order details before making payment
  5. you understand that the products are perishable food products
  6. you understand that online orders are custom orders unless Crazy Daizy Cakes confirms otherwise
  7. you agree to these Terms and Conditions

Crazy Daizy Cakes may refuse, cancel or delay an order if we reasonably suspect fraud, payment risk, abuse, unlawful conduct, website misuse, incorrect information or behaviour that places staff, customers, systems or the business at risk.

6. Online store service

The Crazy Daizy Cakes online store currently accepts custom online orders unless otherwise stated on the website or arranged directly with the bakery.

The website may allow customers to:

  1. submit a custom cake or bakery order request
  2. provide product details, wording, images or design instructions
  3. choose a collection branch
  4. choose a collection date from the available options
  5. receive payment instructions
  6. pay by Payfast (Instant EFT or Credit Card)
  7. collect the order from the selected branch once ready

Crazy Daizy Cakes may add standard catalogue product ordering in future. If standard catalogue ordering is added, these Terms and Conditions will still apply unless updated terms are published.

7. Collection available at all listed branches

Online order collection is available at all listed Crazy Daizy Cakes locations, subject to branch trading hours, product availability, order acceptance and operational capacity.

The customer must select the correct collection branch when placing the order.

Orders will not automatically be transferred between branches.

If a customer selects the wrong branch, Crazy Daizy Cakes may assist where reasonably possible but is not required to remake, transfer or refund the order because of the customer’s branch selection error.

8. Branch details

Customers may collect from the branch selected for their order.

Denogan Cakes and Bakes

Type: Bakery

Address: Higro Park #14, Fourie Street, Brackenfell, 7560

Tel: 087 150 7339

WhatsApp: 065 688 9013

Trading hours:

Monday to Friday: 09h00–17h00

Saturday: Closed

Sunday: Closed

Public Holidays: Closed

Plattekloof

Type: Coffee and Cake Shop

Address: PnP, Plattekloof Village Shopping Centre, Plattekloof Road & Baronetcy Boulevard, Plattekloof

Tel: 021 558 0034

WhatsApp: 069 057 6444

Trading hours:

Monday to Friday: 08h30–19h00

Saturday: 08h30–18h00

Sunday: 08h30–17h00

Public Holidays: 09h00–17h00

26 December: 09h00–14h00

Closed on 25 December, 01 January and Good Friday

Glengarry

Type: Cake Shop

Address: Glengarry Shopping Centre, De Bron Road and Fairtrees Road, Vredekloof, Brackenfell North, 7560

Tel: 021 981 3706

WhatsApp: 063 462 7614

Trading hours:

Monday to Friday: 09h00–18h00

Saturday: 08h00–18h00

Sunday: 09h00–14h00

Public Holidays: 09h00–17h00

26 December: 10h00–13h00

Closed on 25 December, 01 January and Good Friday

Pinelands

Type: Cake Shop

Address: Howard Centre, Howard Drive & Forest Drive, Pinelands

Tel: 021 531 1587

WhatsApp: 063 187 8251

Trading hours:

Monday to Friday: 09h00–18h00

Saturday: 09h00–16h00

Sunday: 09h00–14h00

Public Holidays: 09h00–14h00

26 December: 10h00–13h00

Closed on 25 December, 01 January and Good Friday

Tableview

Type: Cake Shop

Address: Table View Mall, West Coast Road & Blaauwberg Road, Tableview

Tel: 021 557 3017

WhatsApp: 068 935 6414

Trading hours:

Monday to Friday: 09h00–18h00

Saturday: 09h00–17h00

Sunday: 09h00–14h00

Public Holidays: 09h00–16h00

26 December: 10h00–13h00

Closed on 25 December, 01 January and Good Friday

Edgemead

Type: Cake Shop

Address: Edgemead Village Shopping Centre, 122 Letchworth Drive, Edgemead

Tel: 021 559 7800

WhatsApp: 068 948 0340

Trading hours:

Monday to Friday: 09h00–18h00

Saturday: 09h00–17h00

Sunday: 09h00–14h00

Public Holidays: 09h00–14h00

26 December: 10h00–13h00

Closed on 25 December, 01 January and Good Friday

West Coast

Type: Cake Shop

Address: West Coast Village Shopping Centre, corner of West Coast Road & Sandown Road, Sunningdale

Tel: 087 150 1261

WhatsApp: 061 517 8996

Trading hours:

Monday to Friday: 09h00–18h00

Saturday: 09h00–16h00

Sunday: 09h00–14h00

Public Holidays: 09h00–14h00

26 December: 10h00–13h00

Closed on 25 December, 01 January and Good Friday

Boston

Type: Cake Shop

Address: 17 Boston Street, corner of Boston Street and Davies Avenue, Boston, 7530

Tel: 087 149 2253

WhatsApp: 061 471 3335

Trading hours:

Monday to Friday: 09h00–17h30

Saturday: 09h00–16h00

Sunday: Closed

Public Holidays: 09h00–14h00

26 December: Closed

Closed on 25 December, 01 January and Good Friday

Bothasig

Type: Cake Shop

Address: Bothasig Square, corner of Vryburger Avenue & Tafelberg Street, Bothasig

Tel: 087 149 2262

WhatsApp: 067 889 2063

Trading hours:

Monday to Friday: 09h00–18h00

Saturday: 09h00–16h00

Sunday: 09h00–14h00

Public Holidays: 09h00–14h00

26 December: 10h00–13h00

Closed on 25 December, 01 January and Good Friday

9. Branch information may change

Branch details, contact numbers, trading hours, collection availability and public holiday hours may change from time to time.

Crazy Daizy Cakes will make reasonable efforts to keep branch information accurate.

Customers should check the website or contact the selected branch if they are unsure about trading hours, collection availability or public holiday arrangements.

10. E-commerce disclosures

Crazy Daizy Cakes will make reasonable efforts to display the following information on the website or during the order process:

  1. business name and legal status
  2. physical address and contact details
  3. website and email address
  4. product or order descriptions
  5. product or order prices
  6. accepted payment method
  7. collection process
  8. order terms
  9. refund, return and cancellation terms
  10. privacy and payment security information
  11. customer support and complaint contact details

Customers must be given a reasonable opportunity to review the order, correct mistakes and withdraw from the transaction before finally confirming the order or making payment.

11. Product information

Crazy Daizy Cakes makes reasonable efforts to describe and display products accurately.

Product descriptions may include information such as product type, size, flavour, quantity, decoration, collection details and available options.

Product images are used to show the general appearance and presentation of the product. Actual products may vary because cakes and baked goods are prepared, finished and decorated by hand.

Small differences in colour, decoration, shape, height, texture, piping, finish, size appearance or presentation do not automatically mean that a product is defective.

A product will not be considered defective only because it differs slightly from a photograph, provided it is reasonably similar to the product ordered, safe, usable and of acceptable quality.

12. Handmade and perishable nature of products

Crazy Daizy Cakes products are food products and many are handmade, fragile and perishable.

The customer understands that cakes and baked goods may be affected by:

  1. temperature
  2. humidity
  3. transport
  4. handling
  5. storage conditions
  6. time after collection
  7. direct sunlight
  8. heat exposure
  9. refrigeration or lack of refrigeration
  10. movement during transport

Once collected, the customer must handle, transport and store the product correctly.

Crazy Daizy Cakes is not responsible for damage, melting, collapse, spoilage, dryness, reduced freshness or deterioration that occurs after collection because of incorrect transport, handling or storage.

This does not affect the customer’s rights where the issue existed before collection or where the product was unsafe, defective or materially different from what was ordered.

13. Storage and handling guidance

Unless Crazy Daizy Cakes gives specific instructions for a particular product, customers should handle cakes and bakery products with care.

Customers should:

  1. keep products cool where appropriate
  2. keep cakes level during transport
  3. avoid heat and direct sunlight
  4. avoid leaving products in a hot vehicle
  5. refrigerate products where required
  6. avoid strong odours near the product
  7. collect products as close as reasonably possible to the time they are needed
  8. follow any instructions provided by Crazy Daizy Cakes or the branch

Failure to follow reasonable storage or handling guidance may affect product quality and may limit refund, replacement or complaint rights where the failure caused or contributed to the issue.

14. Allergens and dietary information

Crazy Daizy Cakes products may contain or come into contact with allergens including wheat, gluten, dairy, eggs, soya, peanuts, tree nuts and other allergens.

Products are prepared in environments where allergens may be present.

Crazy Daizy Cakes cannot guarantee that any product is completely free from traces of allergens unless this has been expressly confirmed in writing for a specific order.

Customers with allergies, intolerances, dietary restrictions, religious dietary requirements or medical conditions must contact Crazy Daizy Cakes before placing an order.

The customer remains responsible for confirming whether a product is suitable for their needs.

Crazy Daizy Cakes will not be liable where a customer fails to disclose relevant allergy, intolerance or dietary information before ordering.

15. Allergy-free, gluten-free and special dietary claims

Crazy Daizy Cakes will only describe a product as allergy-free, gluten-free, dairy-free, nut-free, vegan, halaal, kosher or suitable for a special dietary requirement where this is specifically stated by Crazy Daizy Cakes.

Customers must not assume that a product is suitable for a dietary requirement unless it is clearly stated on the website or confirmed in writing by Crazy Daizy Cakes.

General product notes, customer requests or branch conversations do not override the allergen and dietary information on the website unless Crazy Daizy Cakes confirms the change in writing.

16. Food safety and hygiene

Crazy Daizy Cakes takes reasonable steps to prepare, handle, store and package food products in line with applicable South African food safety and hygiene requirements.

Customers must also handle food safely after collection.

The customer must not consume, serve or resell any product that has been left in unsuitable conditions, exposed to heat, stored incorrectly, contaminated, damaged or kept beyond a safe period.

If a customer has concerns about the safety of a product, the customer must contact Crazy Daizy Cakes immediately and must not continue serving or consuming the product.

17. Product labelling and food information

Where applicable, Crazy Daizy Cakes will provide product information required by South African law.

Because some products are freshly prepared, handmade or prepared for collection from a branch, not every product will carry the same type of label as a pre-packed retail product.

Where food labelling, packaging, ingredient, allergen or advertising rules apply, Crazy Daizy Cakes will take reasonable steps to comply.

Customers must contact Crazy Daizy Cakes before ordering if they require specific ingredient, allergen, dietary or labelling information.

18. Product availability

All products, flavours, decorations, branch options and collection dates are subject to availability.

Crazy Daizy Cakes may remove, update or discontinue products at any time.

Crazy Daizy Cakes may cancel an order or part of an order if a product, ingredient, flavour, decoration or branch collection option becomes unavailable.

Where possible, Crazy Daizy Cakes may contact the customer to offer:

  1. an alternative product
  2. an alternative flavour
  3. an alternative decoration
  4. an alternative collection date
  5. an alternative branch
  6. a partial refund
  7. a full refund

If the customer does not accept a proposed alternative, Crazy Daizy Cakes may cancel and refund the affected product or order.

19. Minor substitutions

Crazy Daizy Cakes may make minor substitutions where necessary, provided the final product remains reasonably similar in type, value and overall appearance.

Minor substitutions may include small changes to:

  1. decorative elements
  2. piping
  3. toppings
  4. sprinkles
  5. colour shade
  6. packaging
  7. finishing details

Crazy Daizy Cakes will try to contact the customer before making a material substitution.

A material substitution is a change that significantly affects the product type, flavour, size, main design or value.

20. Pricing

All prices are displayed in South African Rand.

Prices may change without notice.

A price change will not affect an order that has already been paid for and accepted by Crazy Daizy Cakes.

The customer must check the full order total before making payment.

The order total may include product prices, VAT where applicable and any other charges clearly displayed or confirmed during the order process.

21. Pricing errors

Crazy Daizy Cakes takes reasonable care to display correct pricing.

If a product or order is listed or confirmed at an incorrect price because of a typing error, system error, technical fault, website issue or human error, Crazy Daizy Cakes may cancel the order or contact the customer to confirm the correct price.

If the customer has already paid and the order is cancelled because of a pricing error, Crazy Daizy Cakes will refund the amount paid for the affected item or order.

Crazy Daizy Cakes is not required to supply a product at an obviously incorrect price after taking reasonable steps to correct the error and notify affected customers.

22. Promotions and discount codes

Promotions and discount codes are valid only for the period stated.

Discounts may not be exchanged for cash.

A promotion may be limited to specific products, branches, dates, times or quantities.

Crazy Daizy Cakes may cancel a promotion or discount code where it is used incorrectly, fraudulently or outside its stated terms.

A discount code must be entered or requested during the order process. Crazy Daizy Cakes is not required to apply a discount after the order has been placed unless Crazy Daizy Cakes agrees.

23. Order lead time

Online orders require at least 2 days’ notice. The earliest collection date is 2 days after the date the order is placed.

Collection is available on any day the selected branch is open, including Saturdays and Sundays where that branch trades on those days.

The Bakery (Brackenfell) branch is closed on Saturdays and Sundays, and the Boston branch is closed on Sundays, so collection is not available at those branches on those days. Public holiday trading hours may differ.

Same-day, next-day and short-notice orders are not guaranteed and will only be accepted if Crazy Daizy Cakes confirms availability.

Crazy Daizy Cakes may refuse, delay or cancel an order if the customer selects a collection date that does not allow the required lead time.

24. Order process

Before confirming an order or making payment, the customer must review:

  1. product or custom order details
  2. product size
  3. flavour
  4. quantity
  5. decoration options
  6. wording or personalised details
  7. uploaded images or design references
  8. customer notes
  9. selected collection branch
  10. collection date
  11. customer name
  12. email address
  13. phone number
  14. total price
  15. payment instructions

The customer is responsible for correcting any errors before making payment.

Crazy Daizy Cakes is not responsible for mistakes caused by incorrect, incomplete or unclear information supplied by the customer.

25. Required order acceptance

Before placing an order, the customer may be required to confirm that they have read and accepted these Terms and Conditions, the Privacy Policy and the Refunds, Returns and Cancellation Policy.

Recommended website wording:

I have read and agree to the Crazy Daizy Cakes Terms and Conditions, Privacy Policy and Refunds, Returns and Cancellation Policy.

This acceptance must not be used for marketing consent.

Marketing consent must be separate and optional.

26. Order confirmation

After an order request or payment, the customer may receive confirmation by email, SMS, WhatsApp or another communication method.

An automated website message or email means that the request has been received.

It does not always mean that Crazy Daizy Cakes has finally accepted the order.

An order is only accepted once Crazy Daizy Cakes confirms that the order can be fulfilled or begins preparing the order.

Crazy Daizy Cakes may still cancel, reject or amend an order where there is a valid reason to do so under these Terms and Conditions.

27. Payment method

Crazy Daizy Cakes currently accepts payment by Payfast (Instant EFT or Credit Card) only for website orders unless another payment method is expressly confirmed by Crazy Daizy Cakes.

Online payments are processed securely by Payfast, a licensed South African payment gateway. Crazy Daizy Cakes does not see, collect or store card numbers, banking details or Payfast login details. All payment information is entered directly on Payfast’s secure payment page.

Customers may pay by Instant EFT (direct payment from a South African bank account) or by Credit Card. Available payment options may vary depending on the customer’s bank.

Payment details may be provided during checkout, on the website, by invoice, by email or by WhatsApp.

The customer must use the correct reference when making payment where a reference is provided.

Crazy Daizy Cakes is not responsible for payment delays or allocation issues caused by incorrect payment references or incorrect proof of payment supplied by the customer.

28. Payment confirmation and order preparation

Orders are only confirmed once payment has been received or verified by Crazy Daizy Cakes.

Proof of payment may be requested.

Crazy Daizy Cakes may delay preparation or collection where payment has not cleared, cannot be verified or does not match the order.

If payment is not received within the required time, Crazy Daizy Cakes may cancel the order or release the preparation slot.

The customer must only use a bank account or payment method that they are authorised to use.

29. Payment disputes and unpaid orders

If payment is reversed, disputed, incomplete or not received in full, Crazy Daizy Cakes may:

  1. cancel the order
  2. delay preparation
  3. refuse collection
  4. request payment verification
  5. recover amounts owed
  6. refuse future orders

An order will not be released where Crazy Daizy Cakes reasonably believes that payment has not been received or is fraudulent.

30. Fraud prevention

Crazy Daizy Cakes may carry out reasonable checks before accepting or releasing an order.

Crazy Daizy Cakes may request proof of identity, proof of payment, order confirmation or additional verification where fraud or payment risk is suspected.

Crazy Daizy Cakes may cancel an order without liability where it reasonably suspects fraud, unauthorised payment, payment manipulation, identity misuse or unlawful activity.

31. Preparation of orders

Crazy Daizy Cakes may begin preparing an order after payment is received or verified and the order is accepted.

Preparation may include:

  1. allocating stock
  2. ordering or reserving ingredients
  3. baking
  4. decorating
  5. printing or preparing personalised elements
  6. packaging
  7. allocating staff time
  8. preparing branch collection documents
  9. arranging internal delivery to the selected branch

Once preparation has started, changes, cancellations and refunds may be limited.

32. Collection date and timing

Customers select a collection branch and collection date.

A selected collection date does not guarantee that the order will be available at a specific time of day.

Cakes are made available at the selected branch on the selected collection date once bakery preparation, internal delivery and branch processing have been completed.

Exact arrival or collection times are not guaranteed.

Customers are advised to collect from the afternoon onwards on the selected collection date. Orders collected early in the morning may not yet have arrived at the branch. Deliveries on Mondays generally run later than on other days.

If a product is needed early in the morning, the customer should select the previous available collection day so that the order is already at the branch.

Crazy Daizy Cakes does not deliver to branches on Sundays. Orders selected for Sunday collection are delivered to the branch on the Saturday. Customers who need certainty are advised to collect on the Saturday instead.

Internal delivery times to branches may vary depending on bakery workload, delivery routes, branch processing, stock, staff, traffic, weather, power interruptions, water interruptions or other operational factors.

If a customer needs an order early in the morning or by a specific time, the customer should place the order for the previous available collection day to allow enough time.

Crazy Daizy Cakes will not be responsible where a customer needs a product at a specific time but selected collection on the same day and the order was not yet available at the desired time.

33. Customer responsibility for collection planning

The customer is responsible for planning collection according to the event, function or personal deadline.

Crazy Daizy Cakes recommends that customers do not leave collection to the last minute where the product is needed for a specific event or early time.

Customers should contact the selected branch or bakery if they are unsure whether a product will be available early enough on the selected collection date.

34. Collection requirements

When collecting an order, the customer or collector may be asked to provide:

  1. order number
  2. order confirmation
  3. proof of payment
  4. customer name
  5. customer phone number
  6. customer email address

Crazy Daizy Cakes may refuse to release an order where collection details cannot be reasonably verified.

If another person collects the order on behalf of the customer, that person must have the order confirmation or collection details.

Once the order is released to the customer or authorised collector, the order will be treated as collected.

35. Inspection at collection

The customer or collector should inspect the order at collection where reasonably possible.

If there is an obvious issue with the product, the customer or collector should raise it with branch staff before leaving the branch.

If the customer or collector leaves the branch with the product without reporting an obvious issue, Crazy Daizy Cakes may take this into account when assessing any later complaint.

This does not remove the customer’s rights where the issue was hidden, unsafe or not reasonably discoverable at collection.

36. Late collection

Cakes and baked goods are perishable.

If the customer does not collect the order on the selected collection date, Crazy Daizy Cakes may hold the paid order at the selected branch until the product is no longer suitable, fresh or safe to keep.

Crazy Daizy Cakes is not responsible for reduced freshness, drying, melting, spoilage, damage, quality loss or food safety risk caused by late collection or non-collection.

Late collection does not entitle the customer to a refund where the order was correctly prepared and made available for collection.

37. Uncollected orders

If an order is not collected within a reasonable time and the product is no longer suitable, fresh or safe to keep, Crazy Daizy Cakes may dispose of the product for hygiene, quality or food safety reasons.

No refund will be due where:

  1. the order was correctly prepared
  2. the order was made available for collection
  3. the customer failed to collect it within a reasonable time
  4. the product could not safely or reasonably be kept, used or resold

Crazy Daizy Cakes is not required to remake an uncollected order free of charge.

38. Risk after collection

Risk in the product passes to the customer when the product is collected by the customer or the customer’s authorised collector.

After collection, the customer is responsible for:

  1. carrying the product safely
  2. keeping the product level
  3. transporting it carefully
  4. avoiding heat and direct sunlight
  5. refrigerating it where required
  6. following storage instructions
  7. serving it within a safe period
  8. preventing contamination
  9. preventing damage by third parties

Crazy Daizy Cakes is not responsible for damage or deterioration after collection unless the issue was caused by a fault that existed before collection.

39. Customer changes to orders

The customer must request any order change as soon as possible by contacting Crazy Daizy Cakes.

Crazy Daizy Cakes may accept a change only where:

  1. the request is received early enough
  2. the order has not entered preparation
  3. ingredients have not been allocated
  4. decorations have not been prepared
  5. the product is not already personalised
  6. the selected branch can accommodate the change
  7. the requested change is practical

Crazy Daizy Cakes is not required to accept late changes.

If a change increases the price, the customer must pay the difference before the change is confirmed.

If a change reduces the price, Crazy Daizy Cakes may refund the difference or provide another reasonable solution depending on the situation.

40. Personalised and custom products

Online orders are custom orders unless Crazy Daizy Cakes confirms otherwise.

Where the customer provides wording, names, numbers, images, logos, colours, themes, design examples or special instructions, the customer is responsible for checking accuracy before confirming the order.

Crazy Daizy Cakes is not responsible for errors that appear exactly as supplied by the customer.

This includes spelling errors, incorrect names, incorrect dates, incorrect numbers, unclear wording, incorrect image uploads or unclear design instructions supplied by the customer.

Once preparation of a custom or personalised product has started, changes may not be possible.

41. Refusal of personalised content

Crazy Daizy Cakes may refuse any wording, image, design or instruction that it reasonably considers:

  1. unlawful
  2. offensive
  3. discriminatory
  4. defamatory
  5. threatening
  6. explicit
  7. hateful
  8. abusive
  9. misleading
  10. inappropriate for the business
  11. impossible to produce
  12. unsafe to apply to food

If Crazy Daizy Cakes refuses personalised content after payment has been received, it may offer the customer a reasonable alternative or cancel and refund the affected product.

42. Intellectual property supplied by customers

If the customer supplies an image, logo, character, brand name, artwork, design or other protected material, the customer confirms that they have the right to use it.

The customer indemnifies Crazy Daizy Cakes against claims arising from the unauthorised use of customer-supplied material.

Crazy Daizy Cakes may refuse to reproduce third-party logos, copyrighted characters or protected designs where it has concerns about lawful use.

43. Refunds, returns and cancellations

Refunds, returns and cancellations are handled according to the Crazy Daizy Cakes Refunds, Returns and Cancellation Policy, which forms part of these Terms and Conditions.

Because Crazy Daizy Cakes sells perishable food products and custom-order goods, cancellations, returns and refunds are limited once an order has entered preparation, has been personalised, has been collected or has been made available for collection.

Customers must review the Refunds, Returns and Cancellation Policy before placing an order.

44. Customer cancellations

A customer may request cancellation by contacting Crazy Daizy Cakes.

Cancellation requests must be sent as soon as possible.

Crazy Daizy Cakes may allow cancellation where:

  1. the cancellation request is received within 24 hours of the order being placed
  2. the order has not entered preparation
  3. the product is not already personalised
  4. ingredients have not been allocated
  5. decorations have not been prepared
  6. Crazy Daizy Cakes can reasonably avoid the preparation cost

If preparation has already started, Crazy Daizy Cakes may refuse the cancellation or charge a reasonable cancellation fee.

Cancellation requests made after 24 hours of placing the order are not automatically refundable.

45. Cancellation fees

Crazy Daizy Cakes may impose a reasonable cancellation charge where costs have already been incurred.

These costs may include:

  1. ingredients
  2. decorations
  3. packaging
  4. staff time
  5. design or preparation work
  6. bank or administration charges
  7. preparation already completed
  8. product value that cannot reasonably be recovered

In some cases, the cancellation fee may be up to the full value of the order, especially where the product has already been prepared, personalised or cannot reasonably be resold.

46. Cancellation fee fairness

Any cancellation charge will be assessed reasonably, taking into account:

  1. the nature of the product
  2. whether the product is perishable
  3. whether the product is personalised
  4. how much notice was given
  5. whether preparation had started
  6. whether ingredients or decorations were already allocated
  7. whether the product could reasonably be resold
  8. the costs already incurred by Crazy Daizy Cakes
  9. the general practice of the food and bakery industry

Crazy Daizy Cakes will not impose a cancellation charge where the law does not allow one.

47. Death or hospitalisation

Where the customer is unable to honour an advance order because of the death or hospitalisation of the person for whom or for whose benefit the order was made, Crazy Daizy Cakes will deal with the cancellation in line with South African consumer law.

The customer or representative may be asked to provide reasonable supporting information.

48. Cancellations by Crazy Daizy Cakes

Crazy Daizy Cakes may cancel an order where it cannot reasonably fulfil the order because of:

  1. product unavailability
  2. ingredient unavailability
  3. branch closure
  4. supplier failure
  5. power failure
  6. water interruption
  7. equipment failure
  8. health and safety concerns
  9. payment issues
  10. system errors
  11. incorrect pricing
  12. suspected fraud
  13. circumstances outside reasonable control

If Crazy Daizy Cakes cancels an order and payment has already been received, the customer will receive a refund for the cancelled item or order.

49. Returns and refunds

Due to the perishable nature of cakes and baked goods, products cannot usually be returned for resale.

This does not remove any legal rights the customer may have under South African law.

If a product is unsafe, defective, incorrect or materially different from what was ordered, the customer must contact Crazy Daizy Cakes as soon as possible.

Because the products are perishable, freshness, damage, incorrect product and quality complaints should preferably be reported on the same day as collection or within 24 hours where reasonably possible.

Late complaints may be harder to assess because product quality can be affected by time, transport, storage and handling after collection.

50. Product return for assessment

Crazy Daizy Cakes may require the customer to return the product, remaining product, affected portion, packaging and proof of purchase to the branch for assessment.

Proof of purchase may include a till slip, order confirmation, proof of payment or order number.

Customers should not discard the product before Crazy Daizy Cakes has had a reasonable opportunity to assess the issue.

If the product has been fully consumed, discarded, altered or only a very small portion remains, Crazy Daizy Cakes may not be able to verify the complaint.

Where the issue cannot reasonably be verified, Crazy Daizy Cakes may decline a refund, replacement or credit.

51. Partially eaten products

Crazy Daizy Cakes understands that some product issues may only be noticed after the product has been cut or tasted.

However, a customer cannot eat most or all of the product and then request a full refund without returning enough of the product for assessment.

If a product has been substantially consumed and there is not enough product left to assess the complaint, Crazy Daizy Cakes may refuse the refund or offer a partial remedy only depending on the circumstances.

52. Refund approval

Refunds are only issued for a valid reason.

A refund request must be assessed by Crazy Daizy Cakes or the selected branch.

If the reason is confirmed and accepted by the bakery, Crazy Daizy Cakes may request the customer’s contact details and banking details in order to process the refund.

Crazy Daizy Cakes may refuse a refund where the issue cannot be verified or where the issue was caused by customer error, late collection, incorrect handling, incorrect storage or change of mind.

53. Complaint evidence

Crazy Daizy Cakes may ask the customer to provide:

  1. order number
  2. proof of payment
  3. collection branch
  4. collection date
  5. photos of the product
  6. photos of the packaging
  7. description of the issue
  8. storage and transport details
  9. remaining product where inspection is reasonably required

The customer must not discard the product before Crazy Daizy Cakes has had a reasonable opportunity to assess the complaint, unless the product is unsafe to keep.

54. Possible remedies

Depending on the situation, Crazy Daizy Cakes may offer:

  1. correction of the issue
  2. replacement product
  3. partial refund
  4. full refund
  5. another fair solution

The remedy will depend on the nature of the issue, the product, the evidence available and applicable South African law.

55. No refund situations

Refunds will not usually be granted where the issue was caused by:

  1. incorrect information supplied by the customer
  2. wrong product selected by the customer
  3. wrong branch selected by the customer
  4. wrong collection date selected by the customer
  5. late collection
  6. non-collection
  7. incorrect transport after collection
  8. incorrect storage after collection
  9. product being left in heat or sunlight
  10. damage after collection
  11. failure to follow handling instructions
  12. normal handmade variation
  13. personal taste preference where the product is not defective
  14. customer change of mind after preparation
  15. customer refusing a product for reasons not related to defect, safety or material order mismatch
  16. most or all of the product being consumed before the complaint is made
  17. the product being discarded before assessment

This does not limit rights that cannot legally be excluded.

56. Taste, texture and personal preference

Taste, sweetness, texture preference, colour preference or design preference is subjective.

Crazy Daizy Cakes will not refund a product only because the customer personally did not like the taste, sweetness, texture, colour or style where the product was correctly prepared, safe, not defective and reasonably matched the order.

57. Incorrect product or branch error

If Crazy Daizy Cakes supplies the wrong product, wrong size, wrong flavour or materially incorrect order due to its own error, the customer must notify Crazy Daizy Cakes as soon as possible.

Crazy Daizy Cakes may offer a correction, replacement, refund or other suitable remedy.

If the issue can be corrected before the product is used, served or removed from the branch, the customer must give Crazy Daizy Cakes a reasonable opportunity to correct the issue.

58. Customer errors

Crazy Daizy Cakes is not responsible for errors caused by the customer.

Customer errors may include:

  1. wrong product selected
  2. wrong size selected
  3. wrong quantity selected
  4. wrong flavour selected
  5. wrong collection branch selected
  6. wrong collection date selected
  7. incorrect spelling
  8. incorrect contact details
  9. unclear order notes
  10. incorrect payment reference
  11. failure to check the order before payment

Crazy Daizy Cakes may assist where reasonably possible but is not required to remake, transfer or refund an order caused by customer error.

59. Refund method and timing

Approved refunds will be arranged directly with the bakery.

Where a refund is approved, Crazy Daizy Cakes may request the customer’s correct contact details and banking details.

Refunds will be processed as soon as reasonably possible after the issue has been assessed, confirmed and cleared by Crazy Daizy Cakes.

Refund timing may depend on internal processing, customer response time, bank processing and public holidays.

Crazy Daizy Cakes is not responsible for bank delays after a refund has been processed from its side.

60. Payment disputes

The customer must contact Crazy Daizy Cakes first to try to resolve any order or payment issue.

If the customer raises a payment dispute after receiving the product or where the order was correctly prepared and made available for collection, Crazy Daizy Cakes may provide order records, proof of payment, collection records, communications and product information to the relevant bank or payment institution.

Crazy Daizy Cakes may refuse future orders from customers who submit false disputes or act fraudulently.

61. Website accounts

If the website allows customer accounts, the customer is responsible for keeping login details secure.

The customer must not share account access with unauthorised persons.

Crazy Daizy Cakes is not responsible for orders placed through a customer account where the customer failed to keep login details secure, unless the issue was caused by Crazy Daizy Cakes’ own fault.

Crazy Daizy Cakes may suspend or close an account where it reasonably suspects misuse, fraud, abuse or security risk.

62. Website availability

Crazy Daizy Cakes will make reasonable efforts to keep the website available and working correctly.

The website may be unavailable because of maintenance, hosting issues, plugin errors, internet failure, cyber incidents, technical problems, updates or circumstances outside reasonable control.

Crazy Daizy Cakes is not liable for loss caused by temporary website unavailability, failed order submission, failed communication, cart errors or technical problems unless liability cannot legally be excluded.

63. Website errors and stock errors

The website may occasionally display incorrect stock, incorrect branch availability, incorrect collection dates, duplicate products, incorrect images or incorrect information due to technical error.

Crazy Daizy Cakes may correct the error and cancel, amend or refund affected orders where necessary.

Crazy Daizy Cakes is not required to fulfil an order where the order was placed because of an obvious technical error, incorrect price, incorrect availability or website malfunction.

64. Third-party services

The website may use third-party services for:

  1. hosting
  2. security
  3. analytics
  4. email
  5. WhatsApp communication
  6. maps
  7. social media
  8. order management
  9. cookie consent
  10. website performance

Crazy Daizy Cakes is not responsible for third-party platforms, websites, outages, policies or failures outside its reasonable control.

65. Customer communication

Crazy Daizy Cakes may contact the customer by email, phone, SMS or WhatsApp for order-related communication.

Order-related communication may include:

  1. order confirmation
  2. payment confirmation
  3. order reminders
  4. order changes
  5. product availability issues
  6. cancellation notices
  7. refund communication
  8. complaint handling

Order-related communication is not marketing.

66. Marketing communication

Crazy Daizy Cakes may send marketing communication only where allowed by law.

Marketing consent must be separate from acceptance of these Terms and Conditions.

Recommended optional checkbox wording:

I would like to receive offers, updates and news from Crazy Daizy Cakes. I understand that I can unsubscribe at any time.

The marketing checkbox should not be pre-ticked.

Customers may unsubscribe or opt out of marketing at any time.

67. Privacy and personal information

Crazy Daizy Cakes processes personal information according to its Privacy Policy.

Personal information may be used to:

  1. process orders
  2. confirm payment
  3. prepare products
  4. allocate orders to branches
  5. arrange collection
  6. contact customers
  7. handle complaints
  8. process refunds
  9. prevent fraud
  10. meet legal obligations

By using the website or placing an order, the customer confirms that they have read the Privacy Policy.

68. Cookies

The website may use cookies and similar technologies.

Some cookies are necessary for the website, order process, account login, security and website performance.

Non-essential cookies, such as analytics or marketing cookies, should be managed through the website’s cookie banner or cookie settings tool where applicable.

More information is provided in the Cookie Policy.

69. Reviews and customer content

If customers submit reviews, comments, photos or other content to Crazy Daizy Cakes, they must ensure that the content is lawful, truthful and not misleading.

Crazy Daizy Cakes may remove or refuse to publish content that is offensive, false, defamatory, unlawful, abusive, spam, irrelevant or misleading.

The customer gives Crazy Daizy Cakes permission to use submitted reviews or feedback for business purposes unless the customer clearly requests otherwise.

Crazy Daizy Cakes will not intentionally publish private personal information, such as phone numbers, email addresses or payment details, in public reviews or marketing materials.

70. Product photography and social media

Crazy Daizy Cakes may photograph its own products for internal records, quality control, marketing or social media.

Where a product includes personal information, such as a person’s name, age, event date, photo or private message, Crazy Daizy Cakes will take reasonable care before publishing it.

Customers may request that a personalised order not be used in public marketing.

71. Intellectual property

All website content, including text, images, graphics, logos, product names, product photos, layout, design and branding, belongs to Crazy Daizy Cakes or its licensors unless stated otherwise.

Customers may not copy, reproduce, edit, sell, distribute or use website content for commercial purposes without written permission.

This does not prevent customers from sharing Crazy Daizy Cakes website links or social media posts in a normal personal way.

72. Prohibited website use

The customer must not:

  1. use the website for unlawful purposes
  2. interfere with website security
  3. attempt unauthorised access
  4. upload malicious code
  5. scrape or copy website content without permission
  6. place fraudulent orders
  7. abuse discount codes
  8. submit false information
  9. impersonate another person
  10. interfere with the order or payment process
  11. use the website in a way that harms Crazy Daizy Cakes or other customers

Crazy Daizy Cakes may block access, cancel orders or take legal action where website misuse is suspected.

73. Refusal of service

Crazy Daizy Cakes may refuse service, cancel an order or restrict future purchases where a customer:

  1. behaves abusively toward staff
  2. threatens staff
  3. submits fraudulent orders
  4. repeatedly fails to collect orders
  5. abuses refunds or payment disputes
  6. provides false information
  7. requests unlawful or inappropriate content
  8. misuses the website
  9. creates operational or safety risk

Crazy Daizy Cakes will not refuse service on any unlawful discriminatory basis.

74. Fair and honest dealing

Crazy Daizy Cakes will take reasonable steps to avoid misleading product descriptions, false claims, hidden charges and unfair practices.

Customers must also act honestly when placing orders, making payments, collecting products and submitting complaints.

75. Limitation of liability

To the extent allowed by law, Crazy Daizy Cakes will not be liable for indirect loss, loss of profit, event disappointment, emotional distress, reputational loss, wasted venue costs, wasted supplier costs or consequential loss arising from use of the website or purchase of products.

Crazy Daizy Cakes’ liability for an order will generally be limited to the amount paid for the affected product, unless the law requires otherwise.

Nothing in these Terms and Conditions excludes liability for fraud, intentional misconduct, gross negligence, unsafe goods or any liability that cannot legally be excluded.

76. Events outside reasonable control

Crazy Daizy Cakes will not be liable for failure or delay caused by circumstances outside reasonable control.

These may include:

  1. load shedding
  2. power failure
  3. water interruption
  4. supplier shortages
  5. strikes
  6. civil unrest
  7. extreme weather
  8. fire
  9. flood
  10. illness
  11. branch closure
  12. equipment failure
  13. transport disruption
  14. internet failure
  15. government restrictions
  16. public health emergencies

Where possible, Crazy Daizy Cakes will contact affected customers and offer a reasonable solution.

77. Complaints process

Customers should contact Crazy Daizy Cakes first so that the issue can be handled directly.

Complaints can be sent to:

Email: crazy2.daizy@gmail.com

Telephone: 087 150 7339

WhatsApp: 065 688 9013

Website: https://crazydaizycakeshop.co.za

The complaint should include:

  1. customer name
  2. order number
  3. collection branch
  4. collection date
  5. description of the issue
  6. photos where relevant
  7. proof of payment
  8. preferred contact details

Crazy Daizy Cakes will make reasonable efforts to respond within a reasonable time.

78. External complaints and dispute resolution

If a complaint cannot be resolved directly, the customer may approach the relevant consumer protection body, ombud or competent authority in South Africa.

This may include the Consumer Goods and Services Ombud, the National Consumer Commission or another body with jurisdiction.

Customers are encouraged to follow Crazy Daizy Cakes’ internal complaints process before escalating the matter externally.

79. Notices

Crazy Daizy Cakes may send notices to the customer using the contact details supplied during the order process.

The customer is responsible for ensuring that their email address and phone number are correct.

A notice sent to the email address or phone number provided by the customer will be treated as received unless the customer can show that it was not reasonably accessible.

80. Changes to these Terms and Conditions

Crazy Daizy Cakes may update these Terms and Conditions from time to time.

The latest version will be published on the website.

The version published on the website at the time of order will apply to that order.

Customers should review these Terms and Conditions before placing each order.

81. Governing law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

82. Jurisdiction

Where legally allowed, the parties consent to the jurisdiction of the courts of South Africa.

This does not prevent a customer from using any consumer protection forum, ombud or regulator that has jurisdiction.

83. Whole agreement

These Terms and Conditions, together with the Privacy Policy, Cookie Policy, Refunds, Returns and Cancellation Policy and confirmed order details, form the agreement between the customer and Crazy Daizy Cakes for online orders.

If there is a conflict between these Terms and Conditions and a specific written agreement confirmed by Crazy Daizy Cakes for a custom order, the specific written agreement will apply to that custom order.

84. Contact details

For questions about these Terms and Conditions, contact:

Crazy Daizy Cakes

Legal entity: SWEFTTO FOODS CC

Registration number: 1990/026881/23

VAT number: 4190154270

Email: crazy2.daizy@gmail.com

Telephone: 087 150 7339

WhatsApp: 065 688 9013

Address: Unit nr 14, Higro Park, Fourie Street, Brackenfell, 7560

Website: https://crazydaizycakeshop.co.za